We don’t provide a list of services. In our experience, people use such lists to pigeonhole companies along with other companies that offer similar services.
When people ask us what we do, our standard response is ‘I don’t know’.
This tends to confuse people, but we are really interested in the person who responds: ‘What do you mean “You don’t know what you do”?’
That allows us to explain ‘We don’t know what we can do for you. We don’t know what your situation is or its complexities, if we don’t know the problem, we can’t know what the answer is.’
Out business model means we have the flexibility to offer any combination of services in order to address a client’s situation and its complexities.
So, the first thing to do is to establish the situation and its complexities and hence define the problem, let alone determine a solution, and we don’t charge for that.
If it helps understand, we say ‘The biggest waste of a specialist is to tell them what you think the problem or the answer is, they should help you understand the problem before you determine a solution.’
We want to add value, not turn the handle on the same thing over and over again. For the people we work with that is very boring, we want challenges, we’ve earnt the position of being able to pick and choose what interests us.
Once we have established that we can add value for a client, we can agree a scope and a commercial model, then we choose amongst our network for the appropriate specialists.
We believe our business model is unique. We have a flexibility and a range of specialist skills that allows us to address the root causes of complexity and that means we seldom offer the same combination of specialist services twice, because each client and their situation is actually unique.
Don’t you find it annoying when you get a presentation from the usual suspects that implies your need is a common one that everybody faces, and they have the answers? Or do you take comfort from doing what everybody else is doing? What do you value more: group think or analysis?
If you believe in facts-based analysis, then we may be able to help you.